Most transformations don't fail immediately.
They drift — until the cost of continuing outweighs the courage it takes to say so.
We ask the questions that defend the outcome — before someone else has to.
Talk to us — 30 minutes, no pitch →Four situations. One consistent cause.
Select the scenario closest to yours. Each links to a dedicated page with the full picture.
ERP live. Performance missing.
The system works. The organisation hasn't changed around it. Benefits are drifting.
ERP TurnaroundGrown fast. Model not keeping up.
Strategy is clear. Operations are straining. The model needs redesigning.
TOM RedesignTransformation under investor pressure.
The performance improvement plan is clear. Delivery is the question.
PE-Backed TransformationProcesses not delivering — performance, compliance, or both.
Regulatory pressure, system-process misalignment, or adherence failure.
Process & ComplianceWe start with the question most consultancies skip.
If the outcome isn't achievable given the organisation's capability, we'll say so. That honesty is what makes the work that follows worth doing.
Most programmes struggle not because the strategy is wrong — but because the capability required to deliver and sustain the change was never honestly assessed.
The gap between what's planned and what the organisation can actually do is where performance improvement disappears and cost continues to rise.
We ask the questions that defend the outcome.
Whatever the trigger — ERP in trouble, operating model not working, compliance deadline, investment thesis under pressure — we start by asking what outcome this is supposed to achieve, whether the organisation is capable of delivering it, and whether it will maintain compliance and control.
We prove and partner.
Every engagement starts with a fixed-fee Reality Check. You see what we find before committing to anything further. If the honest answer is redesign, phase, or stop — that's what we'll say.
Always two stages. Always a gate between them. You decide what happens next.
Every engagement starts with a Reality Check — a short, fixed-fee assessment that establishes honestly where things are, why, and whether the capability exists to fix it. Then a gate. Then delivery.
Reality Check™
Fixed-fee diagnostic. Honest assessment. You see findings before committing to anything further.
- Performance and outcome clarity
- Transformation capability assessment
- Operating capability assessment
- Regulatory and compliance integrity
- Root cause analysis
- High-level roadmap and business case
- Honest recommendation: Proceed / Phase / Redesign
Delivery Engagement
Scoped and priced around what the Reality Check found. Never before the gate.
- ERP / Programme Recovery™
£80k–£250k · 4–12 weeks — Governance reset, operating model realignment, capability uplift - Performance-Led Operating Model Redesign™
£40k–£150k · 6–16 weeks — Redesign grounded in capability, decision rights built in - Performance & Compliance-Led Process Improvement™
£40k–£120k · 6–16 weeks — Process redesign, governance embedded, compliance evidenced
| Stage A — Reality Check™ | Gate | Stage B — Delivery | When |
|---|---|---|---|
| Fixed-fee diagnostic. Honest assessment. Findings before you commit. | Leadership reviews. Decides: proceed / phase / redesign. | Delivery scoped and priced around Reality Check findings. | Only after the gate. Never before. |
| £25k–£80k · 2–5 weeks | — | £40k–£250k+ · 4–16 weeks | — |
95+ years of transformation delivery between us.
We built Optume because the standard consulting model doesn't work — and we've spent enough time inside it to know exactly why.
Angela Albiston
20+ years recovering failing programmes and designing operating models that actually work. Chartered Accountant. LBS Executive MBA.
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Lawrence Spence
25+ years leading transformation in unionised, safety-critical, regulated environments. PROSCI/ADKAR certified. MSc Information Systems.
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Martin Barker
Chartered Accountant and ERP architect. 20+ years across SAP, NetSuite, Dynamics and Oracle. Former Finance Director.
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Callum MacAllister
Programmer since 1990. Led the world's first Microsoft Synapse implementation. Lean Six Sigma Black Belt. ISO 27001 Lead Implementor.
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